How You Can Write a Book ASAP

Today we give you some advice from professional authors on how you can write a book. To get Garrett Pierson’s book on writing and full writing system, visit http://howtowriteabookasap.com.

Carl Zimmer
Author of A Planet of Viruses, The Tangled Bank, and Brain Cuttings

1. Do as much research as possible away from the Internet — with living people, in real places.
2. Be ready to organize vast amounts of data. Use a wall, or software like Scrivener.
3. Be ready to amputate entire chapters. It will be painful.

David Shenk
Author of The Forgetting and The Genius in All of Us

1. Make it great, no matter how long it takes. There’s no such thing as too many drafts. There’s no such thing as too much time spent. A great book can last forever. A great book can change a person’s life. A mediocre book is just commerce.
2. Get feedback — oodles of it. Along the way, show pieces of your book to lots of people — different types of people. Ply them with wine and beg them for candor. Find out what’s missing, what’s being misinterpreted, what isn’t convincing, what’s falling flat. This doesn’t mean you take every suggestion or write the book by committee. But this process will allow marrying your necessarily-precious vision with how people will actually react. I find that invaluable.
3. Let some of you come through. You’re obviously not writing a memoir here, but this book is still partly about you — the world you see, the way you think, the experiences you have with people. Readers are interested in who you are. So don’t be afraid to let bits and pieces of your personality and even life details seep into the text

Cory Doctorow
Author of With a Little Help, For the Win, Makers, and Down and Out in the Magic Kingdom

1. Write every day. Anything you do every day gets easier. If you’re insanely busy, make the amount that you write every day small but do it every day.
2. Write even when the mood isn’t right. Sometimes you can’t tell if what you’re writing is good or bad while you’re writing it.
3. Write when you think the book sucks and it isn’t going anywhere. Just keep writing. Your conscious is having a panic attack because it doesn’t believe your subconscious knows what it’s doing.
4. Stop in the middle of a sentence, leaving a rough edge for you to start from the next day — that way, you can write three or five words without being “creative” and before you know it, you’re writing.

There are other recommendations that can help you learn how you can write a book.

Ask an author in your area about his or her suggestions. Most writers, like these mentioned above, love to share tales of their journey from want-to-be author to author.

Get Garrett Pierson, author of How to Write a Book ASAP to coach you. He has a book and an entire program that will take you step-by-step through the challenges of authorship.

Write. It is only by doing that we learn how to do. It is only by consistent practice and dedication to the art of writing that we can become a respected author.

http://howtowriteabookasap.com

Rhino Support – The Easiest Online Support Software on the Planet

Have you ever wanted to purchase a new product for your company that you knew would help you and your staff be more productive and provide better service to your customers – but you were hesitant to buy it because of the inordinate amount of time you felt it would take to learn how to use it?

Well, you might think that learning how to navigate a new online support software system would be difficult. But in the case of Rhino Support – The Easiest Online Support Software on the Planet, you would be wrong.

Rhino Support provides users with a short video that explains everything. One of the key benefits of this system is that they intentionally left out all of the extra, hard-to-understand, difficult to maneuver products that only a handful of companies use anyway. Their support system is concise, easy to install on your website, and simple to manage.

Here are some other benefits of using Rhino Support: 

It effectively manages all of your support correspondence so you always know what's going on. If you can work with Outlook and Google, you will be able to use this software.

The support software is 100% web-based, so there's nothing to install on your computer and you don't need any special hosting or coding skills. You simply copy and paste code onto your website and Rhino Support will contact you when online visitors need your support team. Your account is available no matter where you log in from because it is web-based. 

Unlike other support software, with Rhino Support’s full and multi-platinum plans, there is no limit to how many support staff can use it. In fact their monthly service charge is often lower for unlimited users than it is for competitors who allow just one user.

Not online can you have an entire support staff work your support program instead of just one person, but with Rhino Support’s multi-platinum plan you can manage more than just one website. As a special bonus, the help desk application can also be completely branded with your company logo. As far as your customers know, the support system is yours. 

With Rhino Support – The Easiest Online Support Software on the Planet, your support center can literally be up and running in 30 seconds!

http://outstandingventures.com   http://rhinosupport.com

Communicating with Customers: Best Practices

 

It used to be that the BBB was the only place you could go to gripe about a product, service or company that you felt wasn’t treating you right. In today's digital age, there's no way of knowing exactly where a customer will choose to complain. 

From social media sites like Facebook and Twitter to user-review sites such as Yelp and of course, the Better Business Bureau, consumers can go wherever they would like to voice their opinion.

 

Consider the case of Comcast, whose employees are authorized to use Twitter to communicate with customers. "It shows the public that you're listening," says Morgan, who encourages employees to take advantage of these public forums and post responses on message boards.

Of course, direct communication is always the ideal, and if a customer's contact information is given, the issue should be dealt with on a personal basis. Customer service software like Rhino Support ensures that no complaint goes unnoticed. Once a complaint is entered, the company has the opportunity to answer and resolve the issue even before often irate customers have the chance to post their discontent.

Many professionals suggest that once the complaint is resolved, it's worth asking the customer to rate and review their experience with the company using online rating and review software such as Shopper Approved.

When drafting a written statement to respond to a customer's concern, the same basic rules apply as when talking to a customer over the phone or face-to-face. Start out with something positive, and be sure to thank the customer for bringing the problem to your attention. Answer politely and affirmatively and, if the situation merits it, ask appropriate questions that will help to investigate exactly where the service went sour, how to smooth things over with the customer and, just as important, how to prevent the problem from reoccurring.

Pay careful attention to the tone of your letter. If you find that the little hairs on the back of your neck are standing up, or you're clinching your jaw as you write the email, it's probably worth your while to have a colleague edit the document before sending it. It could save a customer. 

Another great idea is to create previously ‘canned’ responses for basic, specific issues. These ensure that service representatives don’t take the complaints personally and write something that they or the company might later regret.

Also, when possible, always follow up written correspondence with verbal communication. Provide the best way(s) for the customer to get in touch with you. The better your follow-up, the more serious your troubleshooting efforts will appear to the customer, which increases the likelihood that they will continue to use your product or service. 

http://outstandingventures.com